Shipping and returns
Where can i be delivered ?
Mood Paris ships all around the world !
How long does it take ?
In France, shipping takes around 2 to 5 days. In Europe, it takes 3 to 7 days. For the rest of the world, it can takes 15 days.
How much does it cost ?
France : 4,95€.
Europe : 12,30€.
Rest of the world : 24,35€.
Delivery is free in Europe from 130€ purchase !
How can I track my order ?
We will send you an email with your tracking number a few days (sometimes just hours) after your order. This number can take a few days to activate, do not worry.
I still have not recieved my order even though its been a while ?
Do not hesitate to contact us at firstname.lastname@example.org, we will do all that we can to find a solution.
What is the return policy ?
Returns are free* within 14 days after receiving your order. Products must not have been worn (please keep your underwear while trying our panties) and be in its original packaging. You can choose between an exchange or a refund.
If your return is not in a good state, or if its is after 14 days, or if the product have been worn, we will not be able to process return.
*If you do a second return on the same order, you will have to pay.
How do I return my order ?
Please fill this form : https://moodparis.typeform.com/to/uggKLo
We will send you an email with instructions right after. Feel free to contact us if you haven't hear from us a few days a after you filled the form.
Do I have to pay ?
No, We will send you a pre payed shipping label.