Livraisons, suivis, retours

Shipping

Where can i be delivered ? 

Mood Paris ships all aroud the world !

How long does it take ?

In France, shipping takes aroung 2 to 5 days. In Europe, it takes 3 to 7 days. For the rest of the world, it can take 15 days.

How much does it cost ?

France : 4,95€.

Europe : 12,30€.

Reste of the world : 24,35€.

Delivery is free in Europe from 130€ purchase !

Tracking

Hpw can I track my order ?

We will send you an email with your tracking number a few days (sometimes just hours) after your order. This number can take a few days to activate, do not worry.

I still have not recieved my order even tho it been a while ?

Do not hesitate to contact us at hello@moodparis.com, we will do all that we can to find a solution.

Returns

What is the return policy ? 

Returns are free* within 14 days after recieving your order. Products must not have been worn (please keep your underwear while trying our panties) and be in its original packaging. You can choose between an exchnge or a refund.

If your return is not in a good state, or if its is after 14 days, or if the product have been worn, we will not be able to process return.

*If you do a second return on the same order, you will have to pay.

How do I return my order ?

Please fill this form : https://moodparis.typeform.com/to/uggKLo

We will send you an email with instructions right after. Feel free to contact us if you haven't hear from us a few days a after you filled the form.

Do I have to pay ? 

No, We will send you a pre payed shipping label.